This is the second time I have received product in poor condition. The bones were sent in an envelope. Inside the Jack & Pup bag was badly damaged and open. The bones were loose, greasy and the marrow was everywhere. Very disappointed again.
The bones itself are real ones and flavorful, but Jack & Pup sent me the 8-inch bones instead of the 6-inch ones, and they’re too big for my dog.
The item its self was exactly what I expected, so that is good. What set things apart was how the shipping was handled. The first shipment was lost somewhere in the USPS system, and when I wrote in about it, I received a quick response, a quick replacement, and even some extra stick for the trouble. They weren't at fault, but they made it right, and that matters.