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Cancellation policy

Purchase Options & Cancellation Policy

At Jack & Pup, we offer flexible purchasing options to suit your needs, including one-time purchases and subscription plans for ongoing deliveries. Please review our policy below regarding cancellations and modifications.

One-Time Purchases

  • Orders for one-time purchases cannot be canceled once they have been processed.
  • If you need to make changes to your order, please contact us at info@jandcpetsupply.com within 1 hour of placing your order, and we will do our best to assist.
  • If your order has already shipped, you may initiate a return following our Return Policy.

Subscription Policy

We offer a convenient subscription service to ensure your pup never runs out of their favorite treats. Here’s how it works:

Subscription Management & Modifications

  • You can modify, pause, or cancel your subscription at any time through your Jack & Pup account.
  • Subscription changes, including skipping a shipment, must be made at least 48 hours before your next billing date to avoid being charged.
  • If your next order has already been processed, it will be shipped as scheduled, and cancellation will take effect for the following cycle.

Cancellation Policy

  • You may cancel your subscription anytime after the first billing cycle.
  • If a charge has already been processed for your next scheduled order, cancellation will take effect for the following shipment.
  • We do not offer refunds for partially used subscription cycles.

Failed Payments & Subscription Pauses

  • If a payment fails, we will attempt to process it again within 24 hours. If the issue persists, your subscription may be paused until payment is successfully processed.
  • You can update your payment method anytime in your Jack & Pup account.

Refunds for Subscriptions

  • Refunds are not available for completed subscription orders.
  • If you received a defective or incorrect item, please reach out to us within 48 hours of delivery, and we will resolve the issue.

Need Help?

For any questions or assistance with your subscription, please contact our support team at info@jandcpetsupply.com.

Thank you for being part of the Jack & Pup family—where we make sure your pup gets the best, hassle-free! 🐶💙